As a Service Excellence Consultant and Management Consultant for one of the toughest services industries around; healthcare, I am well-qualified to evaluate customer service delivery, and Ms. Mae Soleiman, at White Plains Honda is the kind of Sales Consultant you not only want to buy or lease your FIRST vehicle from, but every car thereafter and keep her on speed dial to refer to friends and families. I am a loyal Honda customer and recently entered into my 4th lease agreement with Honda, but this was my first visit to White Plains Honda and I was impressed from the moment I walked in. The facility is clean, the customer service is attentive and friendly, including getting a visit from General Manager, Nelson, and the staff seems genuinely concerned about ensuring that the customer gets into the vehicle of their choosing, "not" of the dealership's choosing! My first telephone contact with Ms. Soleiman was informative, she was friendly, knowlegable and respectful. She made an appointment with me working around my schedule and called to confirm. When I got to the dealership, Ms. Soleiman was professional, accomodating and kind, but perhaps most impressive were her listening skills and her ability to anticipate the customer's needs by using her intuition and soft sell skills (the old "hard sell" doesn't work on all customers, and she knows how to adjust her approach based on the customer's needs). Although, I've been through this car "wheeling and dealing" process several times in the past; my experience with Ms. Soleiman took the anxiety factor out of having to be put through that kind of a process. I knew the car I wanted, she listened, and while I ended up getting a different Honda model, I did so because she was able to instill a level of trust in me that enabled me to take a bold step and try a new addition to the Honda fleet--the CR-Z. I've been loyal to the Civic for many years, but I am excited about my new car and feel confident that I will get the support I need from Ms. Soleiman and her team at White Plains Honda.I had an opportunity to work with Lisa, Tiffany and Gus, and all shared the overall mindset of doing their best to please the customer. I commend White Plains Honda for their attention to detail, their teamwork and whoever made the decision to hire Mae Soleiman, I tip my hat to them; she is truly an asset to the Honda family and I expect that you will hear more of these positive customer comments!I confidently recommend White Plains Honda! Keep up the great work...C.A. Friedman
New York, NY
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